If you are a motivated individual with a passion for customer service and sales support, we invite you to join our dynamic team in the Woodmead branch as a Key Account Manager.
As a Key Account Manager, you will assist in the achievement of sales and product targets through proactive engagement with customers and stakeholders, as well as liaise effectively with vendors and the sales team to facilitate smooth communication and collaboration.
In addition, you will be required to plan an approach to achieve allocated monthly targets, identify means of engaging with clients to build sound relationships, organise specific events for clients in collaboration with Marketing and provide forecasting input to Product Managers using knowledge of market dynamics.
If you are ready for a challenge, please apply.
Requirements:
Educational
- Grade 12 or equivalent.
- Tertiary qualification preferably a degree or diploma.
Experience
- 2+ years’ experience in the IT Sector.
- Experience in brand marketing (products and processes) with financial and business acumen.
Skills
- Relevant sales certifications related to sales in the IT industry.
- Demonstrated ability to achieve revenue and gross profit targets.
- Effective time and people management skills.
- Excellent communication (verbal and written) and presentation skills.
- Good understanding of the ICT industry including the ability to keep up with technology and industry developments.
- Proficient in MS Office suite, particularly advanced skills in Excel.
Personal Attributes
- You possess strong communication skills, enabling you to effectively interact with key clients, internal teams, and vendors to build long-lasting relationships.
- You are detail-oriented, ensuring that every aspect of the account management process is handled with accuracy and thoroughness, from order fulfillment to follow-ups.
- You have a strategic mindset, allowing you to anticipate client needs, identify growth opportunities, and align account goals with the company's broader objectives.
- You are adaptable, capable of managing unexpected changes in client requirements, product availability, or market conditions without compromising service quality.
- You demonstrate excellent problem-solving skills, enabling you to address client concerns and resolve issues quickly to maintain client satisfaction and trust.
Responsibilities
Sales and Customer Engagement
- Support the achievement of sales and product targets by proactively engaging with customers and stakeholders.
- Foster positive relationships with clients to build trust and ensure customer satisfaction.
- Develop and implement a plan to meet or exceed allocated monthly sales targets.
Client Relationship Building
- Identify effective ways to engage with clients and strengthen long-term relationships.
- Collaborate with the Marketing team to organise events specifically tailored to clients, enhancing customer engagement and loyalty.
Market Analysis and Forecasting
- Provide insightful forecasting input to Product Managers, using a strong understanding of market dynamics and trends.
- Stay updated on industry developments to anticipate customer needs and adjust sales strategies accordingly.
Additional
- Reliable transport.
- This is an office-based position in the Woodmead branch.
#J-18808-Ljbffr
